Is there anything more thrilling and entertaining than reading about shipping times and custom regulations?
Yeah, just about anything!
But… getting our Perfect products to you in a timely manner is extremely exciting! So, on this page we will go over shipping details and how we can quickly correct any issues that might pop-up, all so you and your family can be adoring our products in no time.
Once you are enjoying our products you will be happy, which will make us very happy, which in turns creates a cascade of happiness all around the world.
Sure, a Shipping Terms page is boring, but a Happiness page??? That’s Perfectly Exciting! :)
Where Do We Ship Our Products (and in turn, happiness)?
Perfect Supplements ships to the US and its territories, Canada, APO and FPO Military addresses.
When Will My Order Ship?
First, if you have already placed your order – THANK YOU! We know you have lots of choices out there and really appreciate you putting your trust in us.
Now, let’s get down to the details of when you can expect your bundle of happiness to ship…
The majority of orders placed before 11am EST, Monday-Friday, excluding holidays, will lovingly be shipped the same day.
Orders placed after 11am on Friday, and orders placed over the weekend, will ship on Monday…unless Monday is one of those fun holidays, then it will ship on Tuesday.
Special Circumstances:
During holidays and sales, we can experience periods of higher-than-normal order volumes, which means more happiness to ship – THANK YOU!
The problem is, when there are more orders to ship, than hours in the day to ship them, we face a dilemma.
Our first solution was to build a time manipulation machine that, by pressing a giant red button of course, could expand a day to have 48 hours. We were all set to go with this plan until a team of physicists told us we might create endless timelines and destroy the structure of space time…and with it, all living beings. Felt a little risky, so we went with Plan B…
Plan B, while not as exciting, does come with less risks. During very high order volume periods, it may take a few extra days to ship your order out.
How Do I Calculate The Shipping Cost?
Ask a computer to do it for you! If you are like me, you need to save your brain power for more important things, like calculating the exact right time to pick those tomatoes in the garden.
Don’t worry, we will share our computer with you. Simply put the products you want in your shopping cart, proceed to checkout and enter your city, state and zip for the exact shipping rate.
Shipping prices are calculated by weight and location.
Please note for Canadian shipments: the actual cost of the order is required on the declaration form. Any order over a certain amount (currently around $70 US dollars) may be subject to a tariff, duty or fee. Here is a link to help calculate what the fee may be to receive the order.
We are very sorry for the inconvenience, but this is a fee that is required for Canada importation and is not included in the shipping cost.
Order Tracking and Transit Times
How Long Will It Take to Get My Order?
Ah, now we get to the fun stuff!
When you get your order depends on a few factors – when you place the order, where you are located and the type of shipping you selected.
More on exact timing in a moment, but let’s first go over the various emails you will get about your order…
When you place your order, within 15 minutes you will receive an order confirmation email. This has scintillating information like your order number, address, shipping method and what awesome products you ordered. Give it a quick glance and if anything looks off, please contact Customer Service right away.
Once your order is prepared for shipment, you will get your second email – this one is a real page turner, can’t put it down :) It does contain your tracking number – so that is always fun.
One fun fact on that tracking email – it can take one business day for the carrier to scan the package into their system, so detailed tracking info will not be available until it’s in the carrier’s system.
Spam Filters Consider Our Emails a Delicacy
For some reason, our order confirmation and tracking emails often make delicious treats for spam and promotional filters. For this reason, if you didn’t get your tracking email from us, be sure to check your Spam folder and Promotions Tab. If you do find it there, drag to your Inbox.
Don’t worry, your Spam folder will not starve without our emails, it can happily feast on emails letting you know that a Nigerian prince has decided to share his $100 million fortune with you.
More Details On Delivery Times…
For Orders Shipped Within the USA:
Standard Shipping: 2-7 Business Days
We ship orders from MA and NJ, so generally, if you are closer to those locations, you will get your order in the 2-5 day range. To our friends out on the West Coast, standard shipping will be more in the 5-7 day range.
Expedited Shipping: 2-3 Days
Orders that are sent via expedited shipping will be shipped within one business day of purchase (Mon - Fri), carrier service is selected at our discretion according to the weight and destination of the finished package.
Free Shipping
Orders that meet our Free Shipping Requirements (over $99) will be shipped by the carrier service of our discretion, typically according to the weight and destination of the finished package. If you have a special shipment circumstance where a certain carrier is needed, please leave a note on the order or reach out to our customer service team HERE.
Military & US Territories
Perfect Supplements ships to both APO and FPO addresses through the United States Postal Service (USPS). We ship to Guam, Puerto Rico, Virgin Islands, and the other US Territories through USPS. Please note that shipment transit times may require additional time for these locations.
For Orders Shipped to Canada:
Canada
Shipments to Canada can take up to 21 business days to arrive. Once the package is received by the carrier, it should be available to track through the DHL or UPS websites. Packages will be delivered via the carrier to the final destination.
Canada Importation regulations: the actual cost of the order is required on the declaration form. Any order over a certain amount (currently around $70 US dollars) may be subject to a tariff, duty or fee. Here is a link to help calculate what the fee may be to receive the order.
Very sorry for inconvenience, but this is a fee that is required for Canada importation and is not included in the shipping cost.
If your package is being held for payment please contact DHL or UPS for information how to pay for the additional fee.
Wait, I am Still Confused On When I Will Get My Package… Please Help!
We feel ya! Sometimes tracking information isn’t updated, or you have a specific concern, or you are just tired of reading all this and want to talk to a real human. We've got you covered!
Any questions at all, either before you place your order or after, just reach out and let’s figure things out. Our goal is to make you happy, and our Customer Service team are sort of ninjas at fixing problems and making people happy.
What If My Package Was Lost, Stolen, Damaged, or Returned to Sender?
First off, we are very sorry and we promise to find a solution to the situation.
Just reach out to customer service and we will work our hardest to turn that frown upside down and make things right.
Sorry, But I Need to Do a Return
Don’t be sorry, we are thankful you tried our products!
We want you to be happy and if your purchase didn’t bring you said happiness, please visit our Money Back Guarantee page here for instructions on doing a return.
The TL;DR Recap
You order stuff, we get all excited, then we lovingly ship it. We send an email with the tracking info. Any questions/problems/concerns/comments – just reach out to our totally awesome and 100% human* customer service team.
*Yep, we ran extensive DNA testing on our Customer Service team and they are 100% Human and 0% AI Chatbot.
