We do our best to ship all orders within 48 hours of receipt, Monday - Friday, excluding holidays.
Please note that during periods of higher-than-normal order volumes, fulfillment times may increase to accommodate demand as needed – and whereas Priority, Express, or Express Air shipping options are not selected.
How to Calculate Shipping Cost:
Shipping prices are calculated by weight and location. Please proceed to checkout and enter your city, state and zip for the exact shipping rate.
Free Shipping on domestic orders over $99:
Orders that qualify for free shipping are shipped by our choice of carrier services, either UPS or USPS.
Standard Shipping: 2-7 Business Days
Typically, orders that are sent via standard shipping (or free shipping, as is the case with any domestic order over $99.00) make it out for delivery within one to seven days from the time of purchase, with the shipping materials and delivery services (i.e., UPS SurePost, UPS Ground, USPS First Class Mail, or USPS Priority Mail) selected at our discretion according to the weight and destination of the finished package.
USPS Priority Mail: 2-3 Business Days
USPS Express Mail: 1-2 Business Days
UPS Ground: 1-6 Business Days
Please see map below for estimated delivery time. *PACKAGES TRAVELING BY GROUND MAY BE DELAYED BY INCLEMENT WEATHER*
UPS 3-Day Select: 3 Business Days
UPS 2-Day Air: 2 Business Days
UPS Next Day Air: 1 Business Day
Hawaii & Alaska:
Orders are sent via USPS only.
Military & US Territories:
Perfect Supplements ships to both APO and FPO addresses through the United States Postal Service (USPS). We ship to Guam, Puerto Rico, Virgin Islands, and the other US Territories through USPS.
Packages will arrive via Canada Post.
UPS Ground Map - Shipping Estimate
We Love Our International Customers, That's Why We Can't Ship To Them...
Since the pandemic hit we have had huge issues with international shipping. Packages that should have taken a week to arrive were taking up to a month or not arriving at all. We tried multiple shipping options, but ran into the same problems. This is NOT the customer experience we want you to have.
Because we love our international customers and don’t want to introduce more stress and aggravation into your life, we have had to suspend international shipping (currently, we are only shipping to USA and Canada). We sincerely apologize for this situation.
Good News for Australian Customers! Order directly from our Australia distributor - Perfect Supplements Australia - and have your order shipped from Australia.
Your tracking number will be sent when your package is ready to be received by shipping company. The tracking number may not be active for 24-48 hours.
APO and FPO Addresses:
Perfect Supplements ships to both APO and FPO addresses through the United States Postal Service (USPS).
How Do I Return A Product?
Sorry to hear that a product has not met your needs. Please let us know if you would like advice or suggestions about how best to use the product. If you would still like to return a product please:
- First view our Money Back Guarantee and Return Instructions here: https://www.perfectsupplements.com/money-back-guarantee/
- Include your RMA number which is the same as your order number inside the return
- Re-package the items securely and ship to:
123 Main Street Box 60070
Florence, MA 01062
Once received we will issue a refund for the amount paid for the product to the payment method used at the time of purchase. There are no restocking fees, you are just responsible for paying the shipping cost to return the product back to us. Please let us know if you have any further questions!
Your package was lost, stolen, damaged, or unsuccessfully delivered?
Please contact customer service via Chat or (866) 802-3860. Please be advised that we have to wait 21 business days before we can make a claim with certain carriers but that it is possible that our team will be able to help you find a solution sooner than that.